Shipping policy

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Shipping Policy for LIFELINE Rescue Tools

At LIFELINE Rescue Tools, we are committed to delivering our high-quality rescue tools directly to first responders and everyday consumers with reliability and efficiency.

Shipping Methods and Carriers

  • We ship all orders UPS depending on your location and order size.
  • Standard ground shipping is our default option for most domestic orders.
  • Expedited options (e.g., 2-day or overnight), when available can be selected at checkout for an additional fee.

Shipping Times

  • Orders are typically processed and shipped within 1-3 business days from our warehouse in the US.
  • Domestic delivery (within the contiguous US) takes approximately 3-7 business days via standard shipping.
  • Alaska, Hawaii, and US territories may take longer.
  • Please note that shipping times are estimates and may vary due to carrier delays, holidays, or high demand. We are not responsible for delays beyond our control.

Shipping Costs

  • Standard shipping on all orders is based on package weight, dimensions, and destination (US only).
  • Expedited shipping fees are calculated at checkout based on weight, destination, and speed.
  • All prices are in USD.

International Shipping

  • We currently ship to select international destinations, including Canada.
  • International orders may incur additional customs fees, duties, or taxes, which are the responsibility of the recipient.
  • Shipping times for international orders are 7-21 business days, depending on the destination.
  • Contact us atĀ support@lifelinerescuetools.comĀ for availability in your country.

Order Tracking

  • Once your order ships, you'll receive a confirmation email with a tracking number.
  • Track your package directly through the carrier's website.

Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 7 days of receipt with photos for a replacement or refund.
  • For lost shipments, we'll work with the carrier to resolve the issue and provide a resolution within 30 days.

Important Notes

  • We ship to the address provided at checkoutā€”please double-check for accuracy.
  • Due to the nature of our tools, some items may have shipping restrictions (e.g., hazardous materials). We'll notify you if this applies.

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For any questions, reach out to our support team: CustomerSupport@lifelinerescuetools.com. We're here to help you get the tools you need, when you need them.