Shipping policy

 

Shipping Policy for LIFELINE Rescue Tools

At LIFELINE Rescue Tools, we are committed to delivering our high-quality rescue tools directly to first responders and everyday consumers with reliability and efficiency.

Shipping Methods and Carriers

  • We ship all orders UPS depending on your location and order size.
  • Standard ground shipping is our default option for most domestic orders.
  • Expedited options (e.g., 2-day or overnight), when available can be selected at checkout for an additional fee.

Shipping Times

  • Orders are typically processed and shipped within 1-3 business days from our warehouse in the US.
  • Domestic delivery (within the contiguous US) takes approximately 3-7 business days via standard shipping.
  • Alaska, Hawaii, and US territories may take longer.
  • Please note that shipping times are estimates and may vary due to carrier delays, holidays, or high demand. We are not responsible for delays beyond our control.

Shipping Costs

  • Standard shipping on all orders is based on package weight, dimensions, and destination (US only).
  • Expedited shipping fees are calculated at checkout based on weight, destination, and speed.
  • All prices are in USD.

International Shipping

  • We currently ship to select international destinations, including Canada.
  • International orders may incur additional customs fees, duties, or taxes, which are the responsibility of the recipient.
  • Shipping times for international orders are 7-21 business days, depending on the destination.
  • Contact us at support@lifelinerescuetools.com for availability in your country.

Order Tracking

  • Once your order ships, you'll receive a confirmation email with a tracking number.
  • Track your package directly through the carrier's website.

Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within 7 days of receipt with photos for a replacement or refund.
  • For lost shipments, we'll work with the carrier to resolve the issue and provide a resolution within 30 days.

Important Notes

  • We ship to the address provided at checkout—please double-check for accuracy.
  • Due to the nature of our tools, some items may have shipping restrictions (e.g., hazardous materials). We'll notify you if this applies.

 

For any questions, reach out to our support team: CustomerSupport@lifelinerescuetools.com. We're here to help you get the tools you need, when you need them.